Last updated: September 21st, 2023
1. Introduction
Welcome to Twin Soul Alchemy. This Privacy Policy outlines our commitment to protecting your personal information and informs you of how we handle the data you provide while using our website.
2. What Personal Data We Collect and Why We Collect It
- 2.1 E-commerce Data: When you make a purchase from our online store, we collect information necessary to complete the transaction, such as your name, email address, shipping address, and payment information.
- 2.2 Account Information: If you create an account with us, we’ll store the name, email address, and any other information you provide for the purpose of improving your user experience and providing you with a personalized shopping and browsing experience.
- 2.3 AI Tool (Chat GPT): We offer an AI-based tool powered by Chat GPT for dream interpretation. While this tool processes the text you input, we don’t store or link this data with any personally identifiable information. The tool is designed to respect your privacy.
- 2.4 Newsletter: If you subscribe to our newsletter, we will store your email address to send you periodic updates, news, and promotional content. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
- 2.5 Private Coaching: When you sign up for private coaching sessions, we will collect and store any necessary personal information to provide and optimize the service.
3. Payment Processing
We offer multiple methods for payment processing, including PayPal, Stripe, and Amazon Pay. While we facilitate transactions through these platforms, we do not store your financial details. Each payment processor has its privacy policy, which we advise you to review if you have concerns.
4. How We Use Your Data
- 4.1 Service Provision: We use your data primarily to provide and improve our services, process transactions, send out newsletters, and offer personalized coaching.
- 4.2 Communication: We may use your contact information to communicate with you, respond to your queries, and send you relevant information related to our services.
5. Cookies
Our website uses cookies to improve user experience. Cookies are small files saved to the user’s computer that track, save, and store information about the user’s interactions and website use. You can disable cookies in your browser’s settings, though this may affect the functionality of certain parts of our website.
6. Data Protection Rights Under General Data Protection Regulation (GDPR)
For EU residents, the GDPR grants you certain rights:
- The right to access – You can request copies of your personal data.
- The right to rectification – You can request the correction of any inaccurate personal data.
- The right to erasure – Under certain conditions, you can request the removal of your personal data.
- The right to restrict processing – Under certain conditions, you can request the restriction of processing your personal data.
- The right to object to processing – Under certain conditions, you can object to our processing of your personal data.
- The right to data portability – You can request the transfer of your personal data to another organization or directly to you.
7. Third-party Links
Our website may contain links to external sites. We are not responsible for the privacy policies, practices, or content of these external sites.
8. Updates to This Policy
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes.
9. Contact Us
For any questions or concerns regarding our Privacy Policy, please contact us at hanneke@twinsoulalchemy.com